Introduction and Scope

This Privacy Policy explains how Sell Abroad Guide ("we," "us," or "our") collects, uses, and shares personal information when you use our website at sellabroadguide.com and our international selling services, including shipping coordination, customs brokerage, VAT compliance, and localization (the "Services").

This policy applies to information we collect from businesses and individuals who engage with our Services, including merchants, their customers, and website visitors. It does not cover the practices of third parties that we do not control.

By using our Services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information to provide and improve our Services, comply with legal obligations, and communicate with you.

Information You Provide

• Account and business details: When you sign up, we collect your name, company name, email address, phone number, billing address, and tax identification numbers (such as VAT or EIN) as required for compliance.
• Shipping and customs information: To arrange shipments and clear customs, we collect recipient names, addresses, phone numbers, email addresses, and details about the goods being shipped (e.g., description, value, weight, HS codes).
• Payment information: We collect payment card details and bank account information to process payments for our Services. Payment card data is processed by our payment processors; we do not store full card numbers.
• Communications: When you contact us, we retain records of your inquiries and our responses.

Information Collected Automatically

When you visit our website, we automatically collect certain information, including IP address, browser type, operating system, referring URLs, and pages viewed. We use cookies and similar technologies as described in the "Cookies and Tracking Technologies" section.

Information from Third Parties

We may receive information from third parties such as customs authorities, shipping carriers, and fraud prevention services to facilitate customs clearance and prevent fraud.

How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To arrange shipping, prepare customs documentation, calculate and remit VAT, and provide localization services.
• Compliance: To comply with legal obligations, including customs regulations, tax laws, and anti-money laundering requirements.
• Communication: To respond to inquiries, provide customer support, and send service-related notices.
• Improvement: To analyze usage and improve our Services.
• Marketing: To send promotional communications, subject to your opt-out rights.
• Fraud prevention: To detect and prevent fraudulent transactions and misuse of our Services.

We process personal information based on legitimate interests, contract performance, legal obligations, and consent where required.

Data Security

We implement administrative, technical, and physical safeguards to protect personal information. These measures include encryption of data in transit, access controls, regular security assessments, and employee training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your information to another service provider.
• Objection: Object to processing based on legitimate interests.
• Opt-out of marketing: Unsubscribe from promotional communications at any time.

To exercise these rights, contact us using the details in the "How to Contact Us for Privacy Inquiries" section. We will respond within the timeframes required by applicable law.

California Residents (CPRA)

If you are a California resident, you have additional rights under the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt-out of the sale or sharing of personal information. We do not sell personal information. To exercise CPRA rights, contact [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze usage, and support marketing efforts. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

We use the following types of cookies:

• Essential: Required for the website to function.
• Analytics: Help us understand how visitors interact with our site.
• Marketing: Used to deliver relevant advertisements.

We may also use web beacons and pixels in emails to track engagement.

Third-Party Services

We share information with third parties to provide our Services, including:

• Shipping carriers and logistics partners: To transport goods and provide tracking.
• Customs authorities and brokers: To clear shipments through customs.
• Payment processors: To process payments securely.
• Cloud service providers: To host our website and store data.
• Analytics and marketing providers: To analyze website traffic and deliver marketing communications.

These third parties are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer.

International Data Transfers

We may transfer personal information to countries outside your country of residence, including the United States, where data protection laws may differ. When we transfer data from the European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law (e.g., tax and customs records). When data is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance.

How to Contact Us for Privacy Inquiries

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• Privacy email: [email protected]
• Phone: +1 (415) 867-2943
• Mailing address: One Embarcadero Center, Suite 1850, San Francisco, CA 94111

For California residents: To exercise CPRA rights, contact [email protected].

Last Updated: October 29, 2026